Effective Date: 07/22/2023

Pool Boy is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines the types of information we collect from our customers and visitors, how we use that information, and the steps we take to safeguard it.

1. Information We Collect

We collect personal information from you in the following ways:

1. Information You Provide to Us:

• Contact Information: When you schedule a consultation or service, we may collect your name, phone number, email address, physical address, and any other details you provide.
• Payment Information: For transactions processed via Stripe, we collect payment details such as credit card information, billing address, and transaction history.

1. Automatically Collected Information:
   When you visit our website, we may automatically collect certain information using cookies or similar tracking technologies, including:

• IP address
• Browser type and version
• Device information
• Pages viewed and links clicked
• Referring site information

1. Information From Third-Party Sources:
   We may receive information from third-party service providers such as Calendly (for scheduling appointments) or Stripe (for payment processing).
2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To schedule appointments, deliver pool cleaning services, and communicate with you regarding your service requests.
• Processing Payments: To securely process your payments via Stripe.
• Customer Support: To respond to your inquiries, requests, or feedback.
• Marketing Communications: To send you promotional offers, discounts, and updates about our services (only if you have opted-in to receive such communications).
• Website Improvement: To analyze website traffic and improve your user experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies we work with to facilitate our services, such as Calendly for scheduling and Stripe for payment processing. These companies are authorized to use your personal information only as necessary to provide these services.
• Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights or the rights of others.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to collect information about your browsing behavior. This allows us to:

• Enhance website functionality
• Understand user preferences
• Personalize your experience

You may set your browser to refuse cookies, but this may limit your ability to use certain features of our website.

5. Data Security

We take the security of your personal information seriously and have implemented measures to safeguard it. This includes encryption of payment information and restricting access to your personal data to authorized personnel only.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and Update: Request access to or updates of your personal information.
• Delete: Request that we delete your personal information, unless we are required to retain it for legal purposes.
• Opt-Out: Opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails.

To exercise these rights, please contact us at privacy@poolboy.com.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with the new effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please get in touch with us at:

• Email: privacy@poolboy.com
• Phone: 442-434-8709